/* ═══════════════════════════════════════════════════════════════
   7XVOIP — Premium Agent Dashboard & Softphone Styles
   Vanilla CSS • Dark SaaS Theme • Glassmorphism
   ═══════════════════════════════════════════════════════════════ */

/* ── Dashboard Layout ─────────────────────────────────────── */
.dash {
  display: grid;
  grid-template-rows: 60px 1fr;
  min-height: 100vh;
  background: var(--bg-primary);
  color: var(--text-primary);
}

/* ── Sticky Top Bar ───────────────────────────────────────── */
.dash-topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 var(--space-6);
  background: rgba(15, 23, 42, 0.92);
  backdrop-filter: blur(24px);
  -webkit-backdrop-filter: blur(24px);
  border-bottom: 1px solid var(--border-subtle);
  position: sticky;
  top: 0;
  z-index: 200;
}

.dash-topbar-left {
  display: flex;
  align-items: center;
  gap: var(--space-4);
}

.dash-brand {
  display: flex;
  align-items: center;
  gap: var(--space-2);
}

.dash-brand-icon {
  color: var(--accent-light);
}

.dash-brand-text {
  font-size: var(--font-lg);
  font-weight: 800;
  background: var(--gradient-primary);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
  letter-spacing: -0.02em;
}

.dash-topbar-divider {
  width: 1px;
  height: 28px;
  background: var(--border-subtle);
}

.dash-agent-info {
  display: flex;
  align-items: center;
  gap: var(--space-3);
}

.dash-avatar {
  width: 36px;
  height: 36px;
  border-radius: var(--radius-lg);
  background: var(--gradient-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: var(--font-sm);
  color: #fff;
  box-shadow: 0 4px 12px var(--accent-glow);
}

.dash-agent-meta {
  display: flex;
  flex-direction: column;
  gap: 1px;
}

.dash-agent-name {
  font-size: var(--font-sm);
  font-weight: 600;
  color: var(--text-primary);
  line-height: 1.2;
}

.dash-agent-ext {
  font-size: 11px;
  color: var(--text-muted);
  display: flex;
  align-items: center;
  gap: 4px;
  font-family: 'Courier New', monospace;
}

/* ── Agent Status Dropdown ── */
.dash-topbar-center {
  display: flex;
  align-items: center;
  gap: var(--space-3);
}

.dash-status-dropdown {
  position: relative;
}

.dash-status-btn {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  padding: 6px 14px;
  font-size: var(--font-xs);
  font-weight: 600;
  font-family: var(--font-family);
  border-radius: var(--radius-full);
  border: 1px solid var(--border-subtle);
  background: var(--bg-glass);
  color: var(--text-secondary);
  cursor: pointer;
  transition: all var(--transition-fast);
}

.dash-status-btn:hover {
  background: var(--bg-glass-hover);
  border-color: var(--border-accent);
}

.dash-status-available { border-color: rgba(16, 185, 129, 0.4); color: var(--success); }
.dash-status-on_break { border-color: rgba(245, 158, 11, 0.4); color: var(--warning); }
.dash-status-offline { border-color: rgba(100, 116, 139, 0.4); color: var(--text-muted); }

.dash-chevron {
  transition: transform var(--transition-fast);
}

.dash-chevron-open {
  transform: rotate(180deg);
}

.dash-status-menu {
  position: absolute;
  top: calc(100% + 6px);
  left: 0;
  min-width: 180px;
  background: rgba(15, 23, 42, 0.96);
  backdrop-filter: blur(20px);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-xl);
  z-index: 300;
  animation: scaleIn 0.15s ease-out;
  overflow: hidden;
}

.dash-status-menu-header {
  padding: 8px 14px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  color: var(--text-muted);
  border-bottom: 1px solid var(--border-subtle);
}

.dash-status-option {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  width: 100%;
  padding: 10px 14px;
  font-size: var(--font-sm);
  font-weight: 500;
  font-family: var(--font-family);
  color: var(--text-secondary);
  background: none;
  border: none;
  cursor: pointer;
  transition: all var(--transition-fast);
  text-align: left;
}

.dash-status-option:hover {
  background: var(--bg-glass-hover);
  color: var(--text-primary);
}

.dash-status-option.selected {
  background: rgba(99, 102, 241, 0.12);
  color: var(--accent-light);
}

/* ── SIP Badge ── */
.dash-sip-badge {
  display: flex;
  align-items: center;
  gap: 5px;
  padding: 4px 10px;
  font-size: 11px;
  font-weight: 600;
  border-radius: var(--radius-full);
  letter-spacing: 0.02em;
}

.dash-sip-online {
  background: rgba(16, 185, 129, 0.12);
  color: #34d399;
  border: 1px solid rgba(16, 185, 129, 0.25);
}

.dash-sip-offline {
  background: rgba(239, 68, 68, 0.12);
  color: #f87171;
  border: 1px solid rgba(239, 68, 68, 0.25);
}

/* ── Topbar Right Actions ── */
.dash-topbar-right {
  display: flex;
  align-items: center;
  gap: var(--space-3);
}

.dash-nav-link {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  font-size: var(--font-xs);
  font-weight: 600;
  color: var(--text-secondary);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  transition: all var(--transition-fast);
}

.dash-nav-link:hover {
  background: var(--bg-glass-hover);
  color: var(--accent-light);
  border-color: var(--border-accent);
}

.dash-logout-btn {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  font-size: var(--font-xs);
  font-weight: 600;
  font-family: var(--font-family);
  color: var(--danger);
  background: rgba(239, 68, 68, 0.08);
  border: 1px solid rgba(239, 68, 68, 0.2);
  border-radius: var(--radius-lg);
  cursor: pointer;
  transition: all var(--transition-fast);
}

.dash-logout-btn:hover {
  background: rgba(239, 68, 68, 0.15);
  border-color: rgba(239, 68, 68, 0.4);
}

/* ═══ Main Split View ═══════════════════════════════════════ */
.dash-main {
  display: grid;
  grid-template-columns: 380px 1fr;
  gap: 0;
  overflow: hidden;
  height: calc(100vh - 60px);
}

.dash-left {
  border-right: 1px solid var(--border-subtle);
  overflow-y: auto;
  background: rgba(15, 23, 42, 0.5);
}

.dash-right {
  overflow-y: auto;
  padding: var(--space-6);
  display: flex;
  flex-direction: column;
  gap: var(--space-5);
  animation: fadeIn 0.3s ease-out;
}

/* ── Quick Stats Row ── */
.dash-stats-row {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: var(--space-4);
}

.dash-stat-card {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-4) var(--space-5);
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-xl);
  transition: transform var(--transition-fast), border-color var(--transition-fast);
}

.dash-stat-card:hover {
  transform: translateY(-2px);
  border-color: var(--border-accent);
}

.dash-stat-icon-wrap {
  width: 40px;
  height: 40px;
  border-radius: var(--radius-lg);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.dash-stat-calls { background: rgba(99, 102, 241, 0.15); color: var(--accent-light); }
.dash-stat-answered { background: rgba(16, 185, 129, 0.15); color: #34d399; }
.dash-stat-duration { background: rgba(59, 130, 246, 0.15); color: #60a5fa; }
.dash-stat-status { background: rgba(168, 85, 247, 0.15); color: #c084fc; }

.dash-stat-content {
  display: flex;
  flex-direction: column;
}

.dash-stat-value {
  font-size: var(--font-xl);
  font-weight: 700;
  color: var(--text-primary);
  line-height: 1.2;
}

.dash-stat-label {
  font-size: 11px;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

/* ── CDR Table Section ── */
.dash-recent-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.dash-recent-title {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  color: var(--text-primary);
}

.dash-recent-title h2 {
  font-size: var(--font-lg);
  font-weight: 700;
  margin: 0;
}

.dash-recent-count {
  font-size: var(--font-xs);
  color: var(--text-muted);
  padding: 3px 10px;
  background: var(--bg-glass);
  border-radius: var(--radius-full);
}

.dash-cdr-table-wrap {
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-xl);
  overflow: hidden;
  flex: 1;
  overflow-y: auto;
}

.dash-cdr-table {
  width: 100%;
  border-collapse: collapse;
}

.dash-cdr-table thead th {
  padding: 12px 16px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--text-muted);
  background: rgba(255, 255, 255, 0.02);
  border-bottom: 1px solid var(--border-subtle);
  text-align: left;
  position: sticky;
  top: 0;
  z-index: 5;
}

.dash-cdr-row td {
  padding: 12px 16px;
  font-size: var(--font-sm);
  border-bottom: 1px solid rgba(255, 255, 255, 0.04);
  vertical-align: middle;
}

.dash-cdr-row:hover td {
  background: rgba(255, 255, 255, 0.02);
}

.dash-cdr-live td {
  background: rgba(99, 102, 241, 0.04);
}

.dash-cdr-live td:first-child {
  border-left: 3px solid var(--accent-light);
}

.dash-cdr-dir {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: var(--font-xs);
  font-weight: 500;
  color: var(--text-secondary);
}

.dash-icon-outbound { color: #60a5fa; }
.dash-icon-inbound { color: #34d399; }

.dash-cdr-number {
  font-family: 'Courier New', monospace;
  font-weight: 600;
  color: var(--text-primary);
  font-size: var(--font-sm);
}

.dash-cdr-status-badge {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  font-size: 11px;
  font-weight: 600;
  text-transform: capitalize;
}

.dash-cdr-answered { background: rgba(16, 185, 129, 0.15); color: #34d399; }
.dash-cdr-missed { background: rgba(239, 68, 68, 0.15); color: #f87171; }
.dash-cdr-failed { background: rgba(239, 68, 68, 0.15); color: #f87171; }
.dash-cdr-rejected { background: rgba(245, 158, 11, 0.15); color: #fbbf24; }

.dash-cdr-duration {
  font-family: 'Courier New', monospace;
  font-size: var(--font-xs);
  color: var(--text-secondary);
}

.dash-cdr-time {
  font-size: var(--font-xs);
  color: var(--text-muted);
}

.dash-cdr-empty {
  text-align: center;
  padding: var(--space-12) var(--space-6) !important;
  color: var(--text-muted);
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: var(--space-3);
}

.dash-empty-icon {
  color: var(--border-subtle);
}


/* ═══════════════════════════════════════════════════════════════
   SOFTPHONE COMPONENT STYLES
   ═══════════════════════════════════════════════════════════════ */

.softphone {
  display: flex;
  flex-direction: column;
  height: 100%;
  background: rgba(10, 14, 26, 0.6);
}

/* ── Softphone Header ── */
.sp-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-4) var(--space-5);
  border-bottom: 1px solid var(--border-subtle);
  background: rgba(15, 23, 42, 0.6);
}

.sp-header-left {
  display: flex;
  align-items: center;
  gap: var(--space-2);
}

.sp-brand-icon {
  color: var(--accent-light);
}

.sp-brand {
  font-size: var(--font-sm);
  font-weight: 700;
  color: var(--text-primary);
  letter-spacing: 0.02em;
}

.sp-header-right {
  display: flex;
  align-items: center;
  gap: var(--space-2);
}

/* ── SIP Status Badge ── */
.sp-sip-badge {
  display: flex;
  align-items: center;
  gap: 5px;
  padding: 3px 8px;
  border-radius: var(--radius-full);
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 0.03em;
}

.sp-sip-online {
  background: rgba(16, 185, 129, 0.12);
  color: #34d399;
}

.sp-sip-offline {
  background: rgba(239, 68, 68, 0.12);
  color: #f87171;
}

.sp-sip-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  display: inline-block;
}

.sp-sip-online .sp-sip-dot {
  background: #34d399;
  box-shadow: 0 0 6px rgba(16, 185, 129, 0.5);
}

.sp-sip-offline .sp-sip-dot {
  background: #f87171;
}

/* ── Network Quality Badge ── */
.sp-net-badge {
  display: flex;
  align-items: center;
  gap: 4px;
  padding: 3px 8px;
  border-radius: var(--radius-full);
  font-size: 10px;
  font-weight: 600;
  background: var(--bg-glass);
}

.sp-net-label {
  color: var(--text-muted);
}

.net-icon-good { color: #34d399; }
.net-icon-fair { color: #fbbf24; }
.net-icon-poor { color: #f87171; }

/* ═══ ACTIVE CALL VIEW ══════════════════════════════════════ */
.sp-active-call {
  flex: 1;
  display: flex;
  flex-direction: column;
  padding: var(--space-6) var(--space-5);
  animation: fadeIn 0.3s ease-out;
}

.sp-call-visual {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: var(--space-3);
  padding-bottom: var(--space-6);
}

/* ── Pulsing Avatar Ring ── */
.sp-caller-ripple {
  position: relative;
  width: 120px;
  height: 120px;
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: var(--space-4);
}

.sp-ripple-ring {
  position: absolute;
  inset: 0;
  border-radius: 50%;
  border: 2px solid var(--accent-light);
  opacity: 0;
  animation: sp-ripple 2s cubic-bezier(0.215, 0.61, 0.355, 1) infinite;
}

.sp-ripple-delayed {
  animation-delay: 1s;
}

@keyframes sp-ripple {
  0% { transform: scale(0.7); opacity: 0.7; }
  100% { transform: scale(1.5); opacity: 0; }
}

.sp-caller-avatar {
  width: 72px;
  height: 72px;
  border-radius: 50%;
  background: var(--gradient-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  box-shadow: 0 8px 30px var(--accent-glow);
  z-index: 2;
}

.sp-caller-id {
  font-size: var(--font-2xl);
  font-weight: 700;
  color: var(--text-primary);
  font-family: 'Courier New', monospace;
  letter-spacing: 0.03em;
}

.sp-call-status-label {
  font-size: var(--font-xs);
  color: var(--success);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.1em;
}

.sp-call-timer {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: var(--font-2xl);
  font-weight: 700;
  color: var(--accent-light);
  font-family: 'Courier New', monospace;
  letter-spacing: 0.05em;
  text-shadow: 0 0 10px var(--accent-glow);
}

/* ── Soundwave Animation ── */
.sp-soundwave {
  display: flex;
  align-items: center;
  gap: 3px;
  height: 24px;
  margin-top: var(--space-2);
}

.sp-wave-bar {
  width: 3px;
  height: 100%;
  background: var(--accent-light);
  border-radius: 2px;
  animation: sp-wave 0.9s ease-in-out infinite alternate;
}

@keyframes sp-wave {
  0% { transform: scaleY(0.3); opacity: 0.4; }
  100% { transform: scaleY(1); opacity: 1; }
}

/* ── Call Control Bar ── */
.sp-call-controls {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: var(--space-2);
  padding-top: var(--space-4);
  border-top: 1px solid var(--border-subtle);
}

.sp-ctrl-btn {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  padding: var(--space-3) var(--space-2);
  background: var(--bg-glass);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  color: var(--text-secondary);
  cursor: pointer;
  transition: all var(--transition-fast);
  font-family: var(--font-family);
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.sp-ctrl-btn:hover {
  background: var(--bg-glass-hover);
  color: var(--text-primary);
  border-color: var(--border-accent);
  transform: translateY(-1px);
}

.sp-ctrl-active {
  background: rgba(245, 158, 11, 0.15) !important;
  border-color: rgba(245, 158, 11, 0.4) !important;
  color: #fbbf24 !important;
}

.sp-ctrl-hangup {
  background: rgba(239, 68, 68, 0.12);
  border-color: rgba(239, 68, 68, 0.3);
  color: #f87171;
}

.sp-ctrl-hangup:hover {
  background: rgba(239, 68, 68, 0.25);
  border-color: rgba(239, 68, 68, 0.5);
  color: #fca5a5;
}

/* ── Transfer Panel ── */
.sp-transfer-panel {
  margin-top: var(--space-4);
  background: var(--bg-card);
  border: 1px solid var(--border-accent);
  border-radius: var(--radius-lg);
  overflow: hidden;
  animation: scaleIn 0.2s ease-out;
}

.sp-transfer-header {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 8px 12px;
  background: rgba(99, 102, 241, 0.08);
  border-bottom: 1px solid var(--border-subtle);
  font-size: 11px;
  font-weight: 700;
  color: var(--accent-light);
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.sp-transfer-body {
  padding: var(--space-3);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}

.sp-transfer-input {
  width: 100%;
  padding: 8px 12px;
  background: var(--bg-input);
  border: 1px solid var(--border-input);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-size: var(--font-sm);
  font-family: var(--font-family);
  outline: none;
}

.sp-transfer-input:focus {
  border-color: var(--border-input-focus);
  box-shadow: 0 0 0 2px var(--accent-glow);
}

.sp-transfer-actions {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-2);
}

.sp-btn-blind,
.sp-btn-attended {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 8px;
  font-size: 11px;
  font-weight: 600;
  font-family: var(--font-family);
  border-radius: var(--radius-md);
  cursor: pointer;
  transition: all var(--transition-fast);
  border: none;
}

.sp-btn-blind {
  background: var(--accent);
  color: #fff;
}

.sp-btn-blind:hover {
  background: var(--accent-dark);
}

.sp-btn-attended {
  background: rgba(168, 85, 247, 0.8);
  color: #fff;
}

.sp-btn-attended:hover {
  background: rgba(168, 85, 247, 1);
}

/* ═══ DIALER (IDLE STATE) ═══════════════════════════════════ */
.sp-dialer-screen {
  display: flex;
  align-items: center;
  padding: var(--space-5);
  border-bottom: 1px solid var(--border-subtle);
  gap: var(--space-2);
}

.sp-dial-input {
  flex: 1;
  font-size: var(--font-2xl);
  font-weight: 400;
  color: var(--text-primary);
  background: transparent;
  border: none;
  outline: none;
  font-family: 'Courier New', monospace;
  letter-spacing: 0.05em;
  caret-color: var(--accent-light);
  min-width: 0;
}

.sp-dial-input::placeholder {
  color: var(--text-muted);
  font-size: var(--font-lg);
  font-family: var(--font-family);
  font-weight: 400;
  letter-spacing: 0;
}

.sp-backspace {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  background: none;
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  border-radius: var(--radius-md);
  transition: all var(--transition-fast);
}

.sp-backspace:hover {
  background: var(--bg-glass-hover);
  color: var(--danger);
}

/* ── Keypad ── */
.sp-keypad {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-3);
  padding: var(--space-4) var(--space-5);
  max-width: 320px;
  margin: 0 auto;
}

.sp-key {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  height: 64px;
  width: 64px;
  margin: 0 auto;
  border-radius: 50%;
  background: rgba(30, 41, 59, 0.7);
  border: 1px solid rgba(255, 255, 255, 0.08);
  cursor: pointer;
  transition: all 0.15s ease-out;
  font-family: var(--font-family);
  color: var(--text-primary);
  user-select: none;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);
  -webkit-tap-highlight-color: transparent;
}

.sp-key:hover {
  background: rgba(51, 65, 85, 0.9);
  border-color: var(--accent-light);
  box-shadow: 0 6px 16px rgba(99, 102, 241, 0.25);
  transform: scale(1.06);
}

.sp-key:active {
  transform: scale(0.92);
  background: rgba(99, 102, 241, 0.3);
  border-color: var(--accent);
}

.sp-key-digit {
  font-size: 22px;
  font-weight: 600;
  line-height: 1;
}

.sp-key-letters {
  font-size: 9px;
  font-weight: 700;
  color: var(--text-muted);
  letter-spacing: 0.12em;
  margin-top: 2px;
  text-transform: uppercase;
}

/* ── Dial Action ── */
.sp-dial-action {
  padding: var(--space-3) var(--space-5) var(--space-4);
}

.sp-dial-btn {
  width: 100%;
  height: 50px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  background: linear-gradient(135deg, #10b981 0%, #059669 100%);
  color: #fff;
  font-size: var(--font-base);
  font-weight: 700;
  font-family: var(--font-family);
  border: none;
  border-radius: var(--radius-xl);
  cursor: pointer;
  box-shadow: 0 4px 20px rgba(16, 185, 129, 0.35);
  transition: all var(--transition-base);
}

.sp-dial-btn:hover:not(:disabled) {
  transform: translateY(-2px);
  box-shadow: 0 8px 30px rgba(16, 185, 129, 0.5);
}

.sp-dial-btn:active:not(:disabled) {
  transform: translateY(0);
}

.sp-dial-btn:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}

/* ── Audio Device Selector ── */
.sp-device-section {
  border-top: 1px solid var(--border-subtle);
  padding: 0 var(--space-5);
  margin-top: auto;
}

.sp-device-toggle {
  display: flex;
  align-items: center;
  gap: 6px;
  width: 100%;
  padding: var(--space-3) 0;
  background: none;
  border: none;
  color: var(--text-muted);
  font-size: 11px;
  font-weight: 600;
  font-family: var(--font-family);
  cursor: pointer;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  transition: color var(--transition-fast);
}

.sp-device-toggle:hover {
  color: var(--text-secondary);
}

.sp-chevron {
  margin-left: auto;
  transition: transform var(--transition-fast);
}

.sp-chevron-open {
  transform: rotate(180deg);
}

.sp-device-panel {
  padding-bottom: var(--space-4);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  animation: fadeIn 0.2s ease-out;
}

.sp-device-group {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.sp-device-label {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 10px;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.sp-device-select {
  width: 100%;
  padding: 7px 10px;
  background: var(--bg-input);
  border: 1px solid var(--border-input);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-size: var(--font-xs);
  font-family: var(--font-family);
  outline: none;
  cursor: pointer;
  transition: border-color var(--transition-fast);
}

.sp-device-select:focus {
  border-color: var(--border-input-focus);
}


/* ═══════════════════════════════════════════════════════════════
   SUPERVISOR GRID (Admin Page)
   ═══════════════════════════════════════════════════════════════ */

.sup-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: var(--space-5);
}

.sup-agent-card {
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-xl);
  padding: var(--space-5);
  transition: all var(--transition-fast);
  position: relative;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}

.sup-agent-card:hover {
  border-color: var(--border-accent);
  transform: translateY(-2px);
  box-shadow: var(--shadow-lg);
}

/* Colored top strip */
.sup-agent-card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 3px;
}

.sup-card-oncall::before { background: var(--info); }
.sup-card-idle::before { background: var(--success); }
.sup-card-break::before { background: var(--warning); }
.sup-card-offline::before { background: var(--text-muted); }

.sup-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--space-4);
}

.sup-card-agent {
  display: flex;
  align-items: center;
  gap: var(--space-3);
}

.sup-card-avatar {
  width: 40px;
  height: 40px;
  border-radius: var(--radius-lg);
  background: var(--gradient-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: var(--font-sm);
  color: #fff;
  box-shadow: 0 4px 12px var(--accent-glow);
}

.sup-card-name {
  font-weight: 600;
  font-size: var(--font-sm);
  color: var(--text-primary);
  line-height: 1.2;
}

.sup-card-ext {
  font-size: 11px;
  color: var(--text-muted);
  font-family: 'Courier New', monospace;
}

.sup-card-status {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  font-weight: 600;
  padding: 4px 10px;
  border-radius: var(--radius-full);
}

.sup-status-oncall {
  background: rgba(59, 130, 246, 0.15);
  color: #60a5fa;
  border: 1px solid rgba(59, 130, 246, 0.3);
}

.sup-status-idle {
  background: rgba(16, 185, 129, 0.15);
  color: #34d399;
  border: 1px solid rgba(16, 185, 129, 0.3);
}

.sup-status-break {
  background: rgba(245, 158, 11, 0.15);
  color: #fbbf24;
  border: 1px solid rgba(245, 158, 11, 0.3);
}

.sup-status-offline {
  background: rgba(100, 116, 139, 0.15);
  color: var(--text-muted);
  border: 1px solid rgba(100, 116, 139, 0.3);
}

.sup-card-body {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-3) 0;
  border-top: 1px solid rgba(255, 255, 255, 0.05);
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
  margin-bottom: var(--space-4);
}

.sup-card-meta {
  font-size: var(--font-xs);
  color: var(--text-muted);
}

.sup-card-meta strong {
  color: var(--text-primary);
  font-weight: 600;
}

.sup-card-timer {
  font-family: 'Courier New', monospace;
  font-size: var(--font-sm);
  font-weight: 600;
  color: var(--accent-light);
}

.sup-card-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  width: 100%;
}

.sup-action-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 8px 12px;
  font-size: 11px;
  font-weight: 700;
  font-family: var(--font-family);
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle);
  background: var(--bg-glass);
  color: var(--text-secondary);
  cursor: pointer;
  white-space: nowrap;
  flex: 1 1 80px;
  min-width: 80px;
  box-sizing: border-box;
  transition: all var(--transition-fast);
}

.sup-btn-listen {
  background: rgba(16, 185, 129, 0.12);
  border-color: rgba(16, 185, 129, 0.3);
  color: #34d399;
}
.sup-btn-listen:hover:not(:disabled) {
  background: rgba(16, 185, 129, 0.25);
  border-color: rgba(16, 185, 129, 0.5);
  color: #6ee7b7;
  transform: translateY(-1px);
}

.sup-btn-whisper {
  background: rgba(245, 158, 11, 0.12);
  border-color: rgba(245, 158, 11, 0.3);
  color: #fbbf24;
}
.sup-btn-whisper:hover:not(:disabled) {
  background: rgba(245, 158, 11, 0.25);
  border-color: rgba(245, 158, 11, 0.5);
  color: #fcd34d;
  transform: translateY(-1px);
}

.sup-btn-barge {
  background: rgba(239, 68, 68, 0.12);
  border-color: rgba(239, 68, 68, 0.3);
  color: #f87171;
}
.sup-btn-barge:hover:not(:disabled) {
  background: rgba(239, 68, 68, 0.25);
  border-color: rgba(239, 68, 68, 0.5);
  color: #fca5a5;
  transform: translateY(-1px);
}

.sup-action-btn:disabled {
  opacity: 0.45;
  cursor: not-allowed;
  filter: grayscale(0.4);
}

.sup-action-btn:hover {
  background: var(--bg-glass-hover);
  border-color: var(--border-accent);
  color: var(--text-primary);
  transform: translateY(-1px);
}

.sup-btn-listen { color: #34d399; border-color: rgba(16, 185, 129, 0.3); }
.sup-btn-listen:hover { background: rgba(16, 185, 129, 0.12); border-color: rgba(16, 185, 129, 0.5); }

.sup-btn-whisper { color: #fbbf24; border-color: rgba(245, 158, 11, 0.3); }
.sup-btn-whisper:hover { background: rgba(245, 158, 11, 0.12); border-color: rgba(245, 158, 11, 0.5); }

.sup-btn-barge { color: #f87171; border-color: rgba(239, 68, 68, 0.3); }
.sup-btn-barge:hover { background: rgba(239, 68, 68, 0.12); border-color: rgba(239, 68, 68, 0.5); }


/* ═══ INCOMING CALL OVERLAY ═════════════════════════════════ */
.incoming-call-overlay {
  display: none;
  position: fixed;
  inset: 0;
  z-index: 2000;
  background: rgba(10, 14, 26, 0.88);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  align-items: center;
  justify-content: center;
}

.incoming-call-overlay.visible {
  display: flex;
  animation: fadeIn 0.25s ease-out;
}

.incoming-call-card {
  background: linear-gradient(135deg, rgba(30, 41, 59, 0.95) 0%, rgba(15, 23, 42, 0.98) 100%);
  border: 1px solid rgba(99, 102, 241, 0.4);
  border-radius: var(--radius-2xl);
  padding: var(--space-8) var(--space-10);
  text-align: center;
  max-width: 440px;
  width: 90%;
  box-shadow: var(--shadow-xl), 0 0 50px rgba(99, 102, 241, 0.2);
  animation: scaleIn 0.3s ease-out;
  display: flex;
  flex-direction: column;
  align-items: center;
}

.incoming-avatar-ripple-wrap {
  position: relative;
  width: 110px;
  height: 110px;
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: var(--space-4);
}

.incoming-ripple-ring {
  position: absolute;
  inset: 0;
  border-radius: 50%;
  border: 2px solid var(--success);
  opacity: 0;
  animation: ripplePulse 1.8s cubic-bezier(0.215, 0.61, 0.355, 1) infinite;
}
.incoming-ripple-ring.r2 { animation-delay: 0.9s; }

@keyframes ripplePulse {
  0% { transform: scale(0.6); opacity: 0.8; }
  100% { transform: scale(1.6); opacity: 0; }
}

.incoming-caller-avatar-circle {
  width: 76px;
  height: 76px;
  border-radius: 50%;
  background: linear-gradient(135deg, #10b981 0%, #059669 100%);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 2rem;
  color: white;
  z-index: 2;
  box-shadow: 0 0 25px rgba(16, 185, 129, 0.4);
}

.incoming-call-actions {
  display: flex;
  gap: var(--space-4);
  width: 100%;
}

.incoming-btn-answer {
  flex: 1;
  height: 52px;
  background: linear-gradient(135deg, #10b981 0%, #059669 100%);
  color: white;
  font-size: var(--font-base);
  font-weight: 700;
  border: none;
  border-radius: var(--radius-xl);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  box-shadow: 0 0 20px rgba(16, 185, 129, 0.4);
  transition: all var(--transition-fast);
  font-family: var(--font-family);
}

.incoming-btn-answer:hover {
  transform: translateY(-2px);
  box-shadow: 0 0 30px rgba(16, 185, 129, 0.6);
}

.incoming-btn-decline {
  flex: 1;
  height: 52px;
  background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
  color: white;
  font-size: var(--font-base);
  font-weight: 700;
  border: none;
  border-radius: var(--radius-xl);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  box-shadow: 0 0 20px rgba(239, 68, 68, 0.3);
  transition: all var(--transition-fast);
  font-family: var(--font-family);
}

.incoming-btn-decline:hover {
  transform: translateY(-2px);
  box-shadow: 0 0 30px rgba(239, 68, 68, 0.5);
}


/* ═══ RESPONSIVE ════════════════════════════════════════════ */
@media (max-width: 1440px) {
  .dash-main {
    grid-template-columns: 340px 1fr;
  }

  .dash-stats-row {
    grid-template-columns: repeat(2, 1fr);
  }

  .sp-keypad {
    padding: var(--space-3) var(--space-4);
    gap: 6px;
  }

  .sp-key {
    height: 52px;
  }
}

@media (max-width: 1100px) {
  .dash-main {
    grid-template-columns: 1fr;
    height: auto;
  }

  .dash-left {
    border-right: none;
    border-bottom: 1px solid var(--border-subtle);
    max-height: 60vh;
  }
}

@media (max-width: 768px) {
  .dash-topbar {
    padding: 0 var(--space-3);
    flex-wrap: wrap;
    height: auto;
    padding-top: var(--space-2);
    padding-bottom: var(--space-2);
    gap: var(--space-2);
  }

  .dash-topbar-center {
    order: 3;
    width: 100%;
    justify-content: center;
  }

  .dash-stats-row {
    grid-template-columns: repeat(2, 1fr);
  }

  .sup-grid {
    grid-template-columns: 1fr;
  }
}